Terms and Conditions
Posted 8th May 2017. We recommend that you print and keep a copy of this page for future reference.
These Terms and Conditions
These Terms and Conditions apply to all transactions on this web site. Please read them carefully. They do not affect your statutory rights.
We may change or amend these terms and conditions at any time. Any changes or amendments made will take affect on the date they are posted onto this site (please see date above). We will ask you to read and accept these terms and conditions each time you place an order, to ensure that you arefamiliar with the most current, updated ones.
Our Contract
Making a purchase could not be easier, just browse our website, Click “Add to shopping” for any items that you wish to purchase and put them into the shopping cart.
You will have the opportunity to check and correct any input errors within your order up until you submit your order.
Once you have made all your selections click on “Order” and you will be asked for a few details that we need to be able to satisfy your order.
Acceptance of your order and the creation of a legally binding contract between us will only occur once we accept your order.
We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method. All purchases must be paid for in full upon order and orders will not be processed until payment is received in full.
Description of Goods
The products we sell on this site are of a technical nature, it is not practical for us to publish or show detailed technical specifications of all our products. Please be advised that all images, descriptive matter, specifications, technical details and additional advertising shown on this site are to give you an approximate description of the goods. All of the specifications we give to you (the customer) are approximate and intended as a guide only. We cannot accept any responsibility or liability for any preparation work that is undertaken based on such specifications or information shown on our site.
Accuracy of our Product Information
Please be advised that all product specifications, technical details, images and other additional information published on our site have been made accessible to us by manufacturers, publications, publicists, suppliers or they have been gathered from public-domain sources. We try to ensure and it is the intention of Tapstore.com that the information we show on our site is as accurate and up to date as possible. Tapstore.com cannot guarantee the reliability or accuracy of the information shown within our pages. All the actions you take as the user of this site are the responsibility of the individual.
If you need advice or assistance or wish to clarify any information including specifications or technical details please email our technical team.
Prices and Payment
All prices and charges on this site are in UK pounds sterling. They include any VAT payable, but exclude any delivery charges. For details relating to delivery charges please see ‘Delivery’ section below.
The total cost of your order will be the price of the products you order plus the applicable delivery charge. All of these will be clearly set out in your Shopping Basket before you submit your order.
All prices, special offers and products are subject to availability and may change before (but not after) we accept your order. If for any reason something becomes unavailable we may offer you an alternative.
We try very hard to ensure the accuracy of all information shown on this site. However, occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will inform you and ask whether you wish to continue with your order, amend your order or cancel it.
We accept payment by Mastercard, Visa, Delta and Switch. Payment is deducted when we process your order. You may send your card information over the Internet, or if you prefer by phone, fax or post.
If you wish to pay by cheque or bankers draft please forward this to our address shown below. An additional 7 working days should be allowed for clearance.
For Overseas orders please see ‘Overseas’ section below.
Age Requirements
To order goods through this site you must be at least 18 years of age, by ordering you confirm that you are of the required age.
Delivery
Delivery can be made to alternative addresses (for example, your work address), although we will still require the address at which your payment card is registered. All deliveries must be signed for (except items sent by post and which are small enough to be delivered through your letterbox). Please ensure you retain the receipt enclosed with your goods.
Delivery Options
We offer a range of delivery services depending on the products ordered, delivery location and manufacturer.
Saver Delivery
Our Saver Delivery service is available on most mainland UK orders and is typically charged at £4.99 per order.
Estimated delivery time: 3–5 working days.
Saver Delivery is not available to Northern Ireland, the Republic of Ireland, the Isle of Man, the Channel Islands, or certain extended-area UK postcodes.
Standard Delivery
Our Standard Delivery service is available throughout mainland UK and selected extended-area postcodes.
Estimated delivery time: 2–3 working days.
Standard Delivery is typically charged at £7.99 per order for mainland UK addresses.
Next Working Day / Express Delivery
We offer Next Working Day Delivery on selected manufacturers and products.
Orders must be placed before 1pm Monday to Friday. Orders placed after 1pm will be processed as though placed on the next working day.
Whilst we aim to deliver all eligible orders on the next working day, this service cannot be guaranteed.
This service is available to mainland UK addresses only and excludes Northern Ireland, the Republic of Ireland, the Isle of Man, the Channel Islands and selected extended-area UK postcodes.
Express Delivery is subject to stock availability. If an item is out of stock, we will endeavour to notify you before close of business on the same working day.
Heavy / Fragile Deliveries
Certain oversized, fragile or specialist products require dedicated transport arrangements and are subject to separate delivery charges.
These products will be clearly identified during checkout and may be delivered directly by the manufacturer or a specialist carrier.
Free Delivery
We offer free delivery on qualifying orders from selected manufacturers:
Free delivery on orders over £100 including VAT
- Bristan
- Franke
Free delivery on orders over £500 including VAT
- Abode
- Acquapuro
- Clearwater
- Grohe
- JTP
- KWC
- Sterling
Where free delivery applies, the applicable delivery option will be displayed automatically during checkout.
Extended Area Deliveries
Certain UK postcodes incur additional delivery charges due to carrier surcharges and geographical location.
Examples include selected postcode districts within:
- AB
- HS
- IV
- KA
- KW
- PA
- PH
- ZE
- Isle of Wight
- Isles of Scilly
The delivery charge applicable to your postcode will be shown during checkout before payment is taken.
Republic of Ireland
Delivery to the Republic of Ireland is available at a flat rate of £17.95 per order.
Please note that delivery times may be longer than mainland UK delivery estimates.
Channel Islands
Delivery to Jersey and Guernsey is charged at £20.82 per order.
As goods supplied to the Channel Islands are zero-rated for UK VAT purposes, shipping charges are not subject to UK VAT.
Isle of Man
Delivery to all Isle of Man postcodes is charged at £24.98 per order.
Delivery Times
Delivery times are calculated in working days (Monday to Friday inclusive).
Orders placed after 1pm should be treated as having been placed on the next working day for delivery estimate purposes.
Please allow an additional two working days during bank holidays and the Christmas period.
Most products are delivered within 2–10 working days depending on the manufacturer, stock availability and delivery service selected. Certain special-order products may take longer and will be clearly identified on the product page and during checkout.
If we, our suppliers or manufacturers are temporarily out of stock of any products, we will notify you of the expected dispatch date. Should you prefer not to wait, you will always be offered the option to cancel your order.
Whilst we make every effort to meet all stated delivery times, delivery dates cannot be guaranteed and may occasionally be affected by circumstances beyond our control.
Overseas Delivery
If you reside outside mainland UK and wish to purchase from our website, please contact our Sales Office on 01342 321 121 or email us for a delivery quotation.
Need Help?
If you require any further information regarding delivery services or delivery charges, please contact our Customer Services team on 01342 321 121.
Our offices are open Monday to Friday, 9:00am to 5:00pm.
Damaged, Incorrect or Missing Orders
We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products please check that they have been dispatched.
If your products arrive in a damaged condition we must request that you make a note on the couriers consignment note and that you inform us within 48 hours from receipt of your delivery.
In the unlikely event that you receive incorrect products we must request that you notify us within 48 hours from receipt of these products.
When taking receipt of your delivery please check that you sign for the correct number of packages as shown on the couriers consignment note. Any shortages must be noted on the couriers consignment note and if any products are lost in transit you must notify us within 48 hours from the expected delivery date.
Cancellations and Returns
You can cancel your order at any time either before or up to 14 days after delivery by:
- Contacting our Customer Services Department on 01342 321 121 for full instructions and advice.
- Emailing us.
- Writing to Customer Services Department, Tapstore.com, Unit P, Charlwoods Business Centre, Charlwoods Road, East Grinstead, West Sussex, RH19 2HH
Please have your proof of purchase and our delivery note to hand when calling or ensure you include details of our invoice / delivery note number, date of delivery and your full name, address and telephone number when emailing or writing to us.
Your products must be complete, unfitted, unused and in ‘as new’ condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories. Any ‘Free Gifts’ received with the product must also be returned. Please do not stick any labels or tape on the product box itself, as it must be in perfect condition, exactly as it was received. Failure to enclose the product box in some form of packaging, or any labels being stuck on the product box, will result in the return being refused.
When returning goods to Tapstore.com we recommend you take out appropriate insurance for the return delivery. Tapstore.com can arrange for products to be collected, a charge will be payable for this service*. Unfortunately, items received in an unsaleable condition (excluding faulty goods) will not be eligible for either exchange or refund. If you are returning the item yourself, we must receive it back within 7-days of the returns form being sent. Any goods received back outside of this 7-day period will be subject to a 25% re-stocking fee.
*the usual charge for this service is £15.00 within mainland UK. This excludes some post codes and remote areas where there will be an additional charge, you should contact our Sales Department to confirm charges.
If our couriers are unable to collect at an agreed time you may be charged an additional collection fee.
Please see the Returns section of our website for full instructions of how to package your goods for return.
We cannot cancel your purchase when:
- You return your product/s to us without proof of purchase.
- Your product/s are received incomplete, damaged or used condition.
- or the goods were a special order to your specification.
If your products are received back to us incomplete, damaged or in a used condition, or you are outside of our notification time detailed above, we reserve the right to return the products to you and charge the cost for delivery to your account or we may charge a restocking charge at a minimum of 25%.
If you are unsure or have any queries regarding the return of products or cancellation of orders please contact our Customer Services Department on 01342 321 121, or email us.
Manufacturer Warranties
Many of the products available on Tapstore.com are supplied with a manufacturer’s warranty. Warranty terms, durations, and coverage can vary significantly depending on the brand and product type. Some warranties may cover parts only, while others may include labour or replacement; certain conditions, exclusions, and registration requirements may also apply.
For full details of the warranty provided by each brand, please visit our dedicated Warranty Information Page.
If you believe your product has developed a fault within its warranty period, please contact us in the first instance. Our team will review the issue and liaise directly with the manufacturer on your behalf to help resolve the matter as quickly and smoothly as possible.
Overseas
We are a UK based website and all orders received are governed by UK law only.
We will accept overseas orders, however, our usual delivery schedules do not apply and an extended delivery time should be allowed.
We will accept credit card payment for overseas orders. If you are shopping from North America or outside the UK, your credit card company will convert the transaction to US Dollars or your own currency.
Please be aware that any electrical goods shown on our website (e.g. lighting or illuminated bathroom cabinets) only conform to UK specifications.
If you wish to place an order from outside the UK, please contact our Sales Department on +44 20 8768 4050 between 10:00 and 16:30 GMT Monday to Friday and 9:00 and 12:00 GMT on Saturday, or email us with your order details and we will advise you of the appropriate delivery schedule and any additional delivery charges that may be payable.
This Website
We and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by other means only for your personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.
You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
Mobile Terms of Service
Last updated: Jan. 6, 2026
The Tapstore.Com mobile message service (the "Service") is operated by Tapstore.Com (“Tapstore.Com”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Tapstore.Com’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Tapstore.Com through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Tapstore.Com. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to tapstore or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Tapstore.Com mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to tapstore or email sales@tapstore.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
General
These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.
Your data protection rights are set out in our Privacy Policy.
These terms and conditions only cover the Tapstore.com website. Any other websites to which you may link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.
Tapstore (UK) Limited trading as Tapstore.com. Registered office address: Suite 3, Independent House Independent Business Park, Imberhorne Lane, East Grinstead, West Sussex, England, RH19 1TU. Company registration number 08138410. VAT no: 140 2912 50.